Frequently Asked Questions

Orders

How do I place an order?

Select the product and any available options, add the item to your cart, and continue to checkout. The payment methods available for your location will be displayed during checkout.

When will my order be processed?

Most orders are prepared within 2–5 business days after payment is confirmed. Processing may take longer during public holidays, promotional events or periods of high order volume.

Can I change or cancel my order?

Please contact us as soon as possible at hello@totopicks.com if you need to change or cancel an order. We will do our best to help, but changes or cancellations cannot be guaranteed once an order has entered fulfilment or been dispatched.

Delivery

Where do you deliver?

Available destinations, shipping methods, charges and estimated delivery times are shown at checkout. Transit estimates begin after your order has been processed and dispatched and are not guaranteed delivery dates.

Will I receive tracking?

When tracking is available, tracking information will be included in your shipping confirmation email. Please allow up to 48 hours after dispatch for tracking information to become active or update.

What should I do if my package arrives damaged?

Please take clear photographs of the damaged packaging and the products inside and contact us at hello@totopicks.com with your order number. We will review the issue and advise you on the appropriate next steps.

Our Products

What is included in a pearl diamond painting kit?

The contents of each kit may vary by design. Please check the individua