Privacy Policy

Last updated: September 15, 2026

This Privacy Policy explains how TotoPicks, operated by HiBeaver Technology Limited, collects, uses, stores and shares personal information when you visit totopicks.com, place an order, create an account, subscribe to our communications or contact us.

Information we collect

Depending on how you interact with our website, we may collect information such as your name, email address, billing and delivery address, telephone number if provided, order and transaction details, payment-related information, customer service communications, and information you provide when contacting us.

We may also automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, operating system, approximate location, pages viewed, referring website, and information about how you interact with our site.

We may collect some of this information through cookies, pixels and similar technologies.

How we use information

We use personal information to operate and maintain our website, process and fulfil orders, arrange delivery, provide customer support, communicate with you about your orders, process payments, handle returns and refunds, prevent fraud and unauthorised activity, maintain website security, improve our products and services, and comply with applicable legal and regulatory obligations.

Where permitted by applicable law, we may also use your information to send you promotional communications about TotoPicks products, seasonal collections, special offers and other updates. You can unsubscribe from marketing communications at any time by using the unsubscribe option included in the relevant message or by contacting us at hello@totopicks.com.

Service providers and sharing of information

We may share personal information with trusted service providers that help us operate TotoPicks and provide our services. These may include Shopify and other ecommerce service providers, payment processors, shipping and logistics providers, customer support services, analytics providers, marketing and advertising service providers, fraud-prevention providers, IT service providers and professional advisers.

These service providers may access personal information only as reasonably necessary to provide services to us, operate our website, process transactions, deliver products, provide support, or comply with applicable law.

We may also disclose information where required to do so by law, legal process or governmental request, or where reasonably necessary to protect our rights, customers, website or business.

Cookies and similar technologies

TotoPicks and our service providers may use cookies, pixels and similar technologies to operate the website, maintain security, remember preferences, understand website traffic and usage, measure the effectiveness of our marketing, and improve your shopping experience.

Some cookies are necessary for essential website functions, such as shopping cart and checkout functionality.

Contact Us

If you have any questions about this Privacy Policy, your personal information, or how we handle your data, please contact us using the details below:

Email: hello@totopicks.com

Company:
HiBeaver Technology Limited

Registered Address:
Room 12, 6/F, The Cloud, 111 Tung Chau Street, Tai Kok Tsui, Hong Kong